ServiceDirect(SD) is CCI's Service request tracking database system that will allow you to query the requests that have been opened for your site. As a ServiceDirect User, you can see Open, Pending and/or Closed SD calls for your site.

If your Service Request is URGENT, CRITICAL and need IMMEDIATE ATTENTION,
please contact us directly at our toll-free number (800)350-8202.
If the 800 number is not available, please try calling the following numbers: (858)546-8202 or (858)646-2000.

HOLIDAY NOTICES
Monday, May 25, 2026 - Memorial Day Holiday
On-Call Staff are always available 24/7 for any emergency issues with your CliniComp EHR System.

NOTICE INFORMATION
Attachments can be added after your new ServiceDirect request is opened.
If you have any questions or continue to have problems, please call our Help Desk for assistance.
1) If you need to provide PHI (Personal Health Information), PII (Personally Identifiable Information), or FOUO(For Official Use Only) documentation, please attach them to the ServiceDirect request ticket.
2) Please always update your phone numbers when possible. Your contact information is very important and needs to be up to date.
3) If a person in your contact list is no longer with your hospital site, please inform us by opening a ticket with the name of the the individual to be removed from your cc:list.